Terms of Service

Article 1 (Purpose)

These Terms of Service govern the rights, obligations, and responsibilities between Sapienta (the “Company”) and candidates in connection with the Sapienta VA Hiring talent pool service (the “Service”).

Article 2 (Definitions)

“Service” means the candidate registration, aptitude assessment, talent pool listing, and job application features provided by the Company.

“Candidate” means an individual who agrees to these Terms and uses the Service.

“Talent pool” means the pool of graded candidates from which the Company introduces candidates to client companies.

“SAAT” means the Sapienta Aptitude Assessment, the test that determines a candidate’s grade.

“Korean verification” means the Korean language test that candidates in Vietnam take instead of the SAAT.

“Client company” means a company that uses Sapienta to hire remote virtual assistants.

Article 3 (Effect and amendment)

These Terms take effect when posted within the Service.

The Company may amend these Terms within the scope permitted by applicable law, and will give notice at least 7 days before the amended Terms take effect. If you continue to use the Service after that date, you are deemed to have accepted the amended Terms.

Article 4 (Services provided)

The Company provides the following to candidates, free of charge: candidate account registration and profile management; the SAAT or the Korean verification and the grade resulting from it; listing in the talent pool from which the Company introduces candidates to client companies; the ability to apply to open roles; and support inquiries.

Article 5 (Registration and account)

To join the talent pool you must be resident in the Philippines, Vietnam, or Indonesia and legally able to work as a virtual assistant.

You are responsible for the accuracy of the information in your account and for keeping your login credentials secure. You must keep your information up to date.

You may not create an account in another person’s name or register more than one account for yourself.

Article 6 (The assessment)

You must take the SAAT and the Korean verification on your own and in good faith. Receiving help from another person, using unauthorised assistance, capturing or sharing questions, or otherwise manipulating the result is prohibited.

If the Company finds that an attempt was taken in breach of this Article, it may void the grade, block retakes, or remove the account from the talent pool.

A grade does not expire. You may retake the SAAT or the Korean verification after the cooldown period shown on your dashboard.

Article 7 (No guarantee of placement)

Joining the talent pool, obtaining a grade, or applying to a role does not guarantee employment, an introduction to a client company, or any particular outcome. Hiring decisions are made by client companies.

Employment terms, including pay and working hours, are agreed between you and the client company or under a separate contract, and are not determined by these Terms.

Article 8 (Candidate obligations)

You must not submit false information or another person’s documents.

You must not interfere with the operation of the Service, attempt unauthorised access, or use automated means to collect information from the Service.

You must not disclose to third parties any confidential information you learn from a client company in the course of a hiring process.

Article 9 (Company obligations)

The Company will make its best effort to provide a stable Service.

The Company will protect candidate personal information in accordance with its Privacy Policy and applicable law.

Article 10 (Suspension and termination)

You may close your account at any time, and may pause your talent pool listing without closing your account.

The Company may restrict use of the Service, remove an account from the talent pool, or terminate an account if a candidate breaches these Terms. Where feasible, the Company will state the reason.

Article 11 (Disclaimer)

The Company is not liable for interruptions to the Service caused by force majeure, network failures, or other circumstances beyond its reasonable control.

The Company is not a party to the employment relationship between a candidate and a client company, and is not liable for that relationship, except in the case of the Company’s intentional misconduct or gross negligence.

Article 12 (Governing law and jurisdiction)

These Terms are governed by the laws of the Republic of Korea. Any dispute arising from these Terms shall be brought before the court having jurisdiction over the Company’s principal place of business.